It is important to note that this is an electric cool box that does not use a compressor. The cool box can cool items to up to 18 degrees below the ambient temperature. If, for example, the cool box is left in a very hot car, it will not be able to keep the interior cool.

We recommend chilling your products in the fridge before storing them in the cool box.

Unfortunately, we do not stock the plug as a spare part. However, replacement plugs can easily be purchased from Amazon, for example. You would then need to strip the cable and connect it to the new plug. (These are usually screw terminals.)

If the cable itself is in good condition, the problem is likely to be with the built-in fuse. You can simply unscrew the end cap - the fuse is located there. It is easy to replace. Replacement fuses in the correct size (5A) are available for just a few euros, for example on Amazon.

48 dB(A) standard / 38 dB(A) ECO.

Please note that Eco mode only works when using the 240 V plug. This function is not available with the 12 V plug.

The cool box requires an operating voltage of 12V. The standard USB output voltage is 5V and would also likely have insufficient output power to operate a 48W cool box.

In this case, it would be advisable to contact the vehicle manufacturer to clarify what recommendations are available and what retrofit options are possible.

This is condensation and is normal. To minimise this, please ensure that the box is not opened too often, particularly in a warm environment. It is also recommended that you pre-cool the cool box and its contents so that the box does not have to absorb too much moisture.

Yes. The cool box features thermal insulation using the insulating gas C5H10 (cyclopentane).

Yes, the cool box can be used continuously without any problems.